AI Call Center Solution for Small, Medium and Large enterprises

Talk To Us : +233 244 506 879|[email protected]

Complete call center suite with Omnichannel integration to improve your customer experience.

Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage all processes. *astTECS call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center. *astTECS call center solution is an Omnichannel Solution with all the advanced features to suit as per your business requirement.

Our Key Offerings

Automatic Call Distribution

Routes the calls to best suitable agents based on skill sets for faster customer resolution.

Voice Logger

Records all inbound and outbound calls for quality monitoring and agent performance evaluation.

Real-Time Call Monitoring

Monitor real-time activity of agents from one place like agent performance, call logs and call analytics.

Inbound and outbound dialer

Multiple dialing options for outbound and inbound process such as Predictive, Progressive, Preview and manual dialing.

Voice blasting

Broadcast voice message to large target audience for different campaign without deploying extra agents.

Click to Call

Call the customer directly from your CRM or on a website for quick and efficient communication with the customer.

Multilevel IVR

Create multi-level and custom voice greetings to your IVR menu as per your business requirements.

Missed call alert

Get missed called alert in agent dashboard to generate leads and enable you to easily engage with your customers.

Real-time Call Reports

Generate multiple reports based on real-time statistical data to measure the multiple campaign performance.

To Know More

**Advantages of *astTECS Call Center Solution**

Omnichannel Integration : Interact with the customer from multiple channels via calls, text, web chats, web calls, social media, email etc. To deliver a seamless experience across all touch points.

Technologies : *astTECS call center solution is based on open source technology which is highly scalable and flexible to suit all your business requirement at affordable cost.

Integration : Seamless integration with all third party software – CRM ( Zoho, Salesforce, Vtiger, Leadsquare, Zendesk), Whatsapp , Email, Chat, SMS,

Call Analytics: With *astTECS call center solution, get in depth reports of Agent behavior, Outliers detection, Profiling, QA conformance, Gap analysis to improve your operating efficiency.

UX Customization: Customize the solution as per your business needs with customized dashboards

Architecture

Manage your contact center with Advanced Dashboard

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What our clients say about us

The *astTECS system is a low cost , efficient and easy to use system with round the clock technical support. It is user friendly and supports all our business requirements i.e telephonic , seamless integration with our PRI’s to support Domestic and International calling. Our entire set up is based on the Asttecs system. We would definitely recommend Asttecs to other companies as well.

– Mr. Nishant Lawrence , Engagement Manager , Capillary Technologies, Bangalore

Yural Tech Solution contacted *astTECS for a home solution for a client which had helped us to be where we are today. Our account manager has helped us choose the system that was right for our business by deploying and maintaining a Call Center solution with advanced features at an affordable cost. The Technical team is always ready for us.We are very pleased with their professional, knowledgeable assistance in setting up and troubleshooting the system. We definitely recommend their services.

–Mr. Emmanuel Agbashie , MD , Yural Technology Solution , Ghana

I would like to take this opportunity to thank *astTECS for the smooth transition of our Call Center, we have recently had a call center dialer from *astTECS which is not only efficient & faster, but we are also saving money each month. With the help of efficient, patient & professional training we quickly learned how to use the new system. I have no hesitation in recommending your services to my friends and other business contacts.

–Mr. Sheikh Suhaim Al Thani , Managing Director, Al-Bidda for Debt collection , Qatar

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AI Call Center Solution for Small, Medium and Large enterprises

Our Key Offerings

Automatic Call Distribution

Voice Logger

Real-Time Call Monitoring

Inbound and outbound dialer

Voice blasting

Click to Call

Multilevel IVR

Missed call alert

Real-time Call Reports

**Advantages of *astTECS Call Center Solution**

Architecture

Manage your contact center with Advanced Dashboard

What our clients say about us

Frequently ask question (FAQ)

What is Call Center Solution?

What is the feature of Call Center Solution?

What is inbound call center?

What is outbound call center?

What is predictive dialer?

What is progressive dialer?

I need call center for the remote team. Can I get the solution?

Can I use old business numbers for call center setup?

I want a customized reporting/ dashboard for call center solution, Can I get that?

How can I set up Call Center Solution for my business?

I have more questions regarding call center? How can I contact you?

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