ANNUAL IT SUPPORT CONTRACTS

Are you tired of day-to-day issues with your office’s IT infrastructure? The headache of regular maintenance and fear of breakdown?

Hardware and Software

We will help you in improving your customer satisfaction, operating efficiency and ultimately increase your profitability.

We at Optidata Systems assist our clients in general computer problem and supported software. We have a separate set of professionals who review the software installation and setup. Software installation service scheduling enables our customers to focus on achieving their business goals. We will help you in improving your customer satisfaction, operating efficiency and ultimately increase your profitability.

Key benefits

Minimizing customer wait time for installation
Accurately schedule work days and weeks in the future
On-line appointments booking available based on real-time resource availability
Our certified engineers quickly and efficiently install software, hardware devices and peripherals on site, taking the pressure off your IT team and freeing them up to generate business value.

No matter what your needs and expectations for IT Support in Ghana or anywhere else in the West Africa, our IT support offerings are tailored to your explicit business requirements. Choose from a detailed menu of IT support agreements or create a personalised wish list. COMPLETE IT SUPPORT Management Agreements – All the support, no hidden costs We offers customised all-inclusive IT support methodology to optimise your IT performance – the way you want it, when you want it. Take your pick from four IT service suites that best service your business needs within agreed services levels. We fully understands the need for effective IT equipment and its importance for success of a company or business. Our IT maintenance contract entitles our clients with an exclusive service provided by the aces of IT support. Protection is provided to your business interests by our qualified professionals who make sure that all your networks and IT equipment is operating fine and dandy. We cover maintenance of devices like

PC, PABX Systems, Camera, Servers, Laptops, Network Routers & Switches

An AMC ensures that you have a team of professionals at your disposal all the time so that you are least bothered while facing problems with your IT equipment. On a distance of a single call lies your very own IT engineer who’ll be obliged by helping you as earliest and efficiently as possible. Our AMC also offer regular visits of our IT engineers to your office. These visits are basically of 2 types

Our Annual IT Contract includes

On-site IT Support

12 preventive maintenance visits

Unlimited Service calls

Quick Response Time

Response time that Optidata Systems offers for its clients mainly depends on the time when an emergency service call is received.

1 to 2 hours response time Accra

3 hours response time in Greater Accra

8 hour response time

NBD (Next business Day)

Incident based Support

Preventive Maintenance Visits

Client can choose on whatever basis he wants such visits from our IT professionals.

It is worth mentioning that AMC from Optidata for IT support comes with an advantage that we have expertise to handle all kind of hardware and software. So no matter which vendor or manufacturer you prefer Optidata will be there to provide its IT support services without any problem.

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