Call Center Solution for Small, Medium and Large enterprises
Optidata Systems provides on premise simple and state of the art call centers for SMEs and corporate organizations.
Automatic Call Distribution
Call center dialer with Automatic call distribution
Routes the calls to best suitable agents based on skill sets for faster customer resolution
Call center solution with call monitoring system Real-Time Call Monitoring
Call center dialer with Automatic call distribution
Routes the calls to best suitable agents based on skill sets for faster customer resolution
Voice Logger
Call center dialer with in-build voice logger. Records all inbound and outbound calls for quality monitoring and agent performance evaluation
Inbound and outbound dialer
Call center dialer software with Multiple dialing options for inbound and outbound dailer
Multiple dialing options for outbound and inbound process such as Predictive, Progressive, Preview and manual dialing
Voice blasting
Call center dialer software with voice blasting service
Broadcast voice message to large target audience for different campaign without deploying extra agents
Click to Call
Call center dialer software with auto dialing feature
Call the customer directly from your CRM or on a website for quick and efficient communication with the customer
Multilevel IVR
Call Center Solution with multilevel IVR feature
Create multi-level and custom voice greetings to your IVR menu as per your business requirements.
Missed call alert
Call Center Solution with missed call alert feature.
Get missed called alert in agent dashboard to generate leads and enable you to easily engage with your customers.
Real-time Call Reports
Call center dialer with Real-time call reports
Generate multiple reports based on real-time statistical data to measure the multiple campaign performance.